DialogShift enables hotels to assist and engage with their guests in the most convenient and effective way - via chat, text messaging or voice assistants. Communication preferences are shifting towards messaging/chat and with language technologies at the forefront a new ecosystem of services and devices has emerged. Hotels can take control over guest communication and allow automated and live conversational experiences along the entire guest journey and across multiple touch points and devices. It’s more than a chatbot, it’s a holistic approach to Conversational AI for travel and hospitality.