19 May, 2020

Guest Experience Agent (m/f/d)

  • COSI Group
  • Remote (Berlin, Germany)
Full time Customer Service

Job Description


  • Answer our guests and handle all their requests in a friendly and competent way via email or phone (inbound);
  • Be responsible for ensuring the guests satisfaction by identifying and solving inquiries as well as by communicating with direct managers and internal departments;
  • Handle the follow-up support process;
  • Assist with the continuous improvement of internal processes;
  • Work in shifts and in case of weekend work is from remote;


  • Secondary studies and professional studies, ideally oriented to Business or Hospitality;
  • Proven track record of customer / guest service skills in a fast paced work environment, ideally in a customer-facing or hospitality setting;
  • Experience in effectively and empathetically handling and resolving difficult customer issues and escalations;
  • Outstanding verbal communications & presentation skills;
  • Ability to work under pressure, well organized and hard working;
  • Excellent German and English are required (another languager are a plus);


  • Competitive salary and compensation;
  • Strong founding team with exceptional track record;
  • High impact role in early stage Startup;
  • Opportunity to grow with us;
  • Powerful financial backing from renowned Tech-Investors;
  • Office in the heart of Berlin;

Please do not hesitate to send your application, with your earliest starting date and salary expectations.

Remote (if apply)