15 Jul, 2020

Account Manager Vienna

  • The Fork
  • Hamburg, Germany
Full time Customer Service

Job Description

TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, present in 22+ countries around the globe.;

TheFork connects restaurants and diners.

Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.From the restaurants side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.;

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.


Under the Head Accounts Managers for your Region/Country, you will preferred trading partner, advisory service and personalized management of each account (Restaurants) by phone.


What You Will Do

  • Implementation and monitoring of commercial actions plans agreed with customers to optimize their visibility and performance (turnover, filling ratio of the restaurant) based on all the web solutions offered by LaFourchette
  • Advice on their positioning strategy, implementation of campaigns and customer loyalty-users (e-mailing, SMSing), planification of promotions.
  • Sale and training of restaurants to our tools BtoB: MyFourchette software


Main Competences

Who you are:

  • Customer orientation
  • Emphatic
  • Communication skills
  • Dynamic and perseverant person
  • Oriented results
  • Good attitude is very important.;
  • Native level of German and high level of English;

Plus Requirements

  • Experience as sales representative or account manager.
  • Experience with a restaurant is a must.
  • Experience in e-commerce is a must.


What We Offer

  • Full time and permanent contract
  • Competitive fixed salary;with an very interesting and uncapped variable
  • Ticket Restaurant
  • Awesome international colleagues from all over the world
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance;
  • Dining and leisure area + rooftop terrace with amazing views of Barcelona
  • Well-being activities and benefits (massages, fresh fruit, free snacks, and M&M´s on Friday! team building events, etc.);

Remote (if apply)

No