About the opportunity
If your heart is in hospitality, then we'd love to hear from you!
We’re looking for a dynamic and innovative hospitality specialist to join our growing team in Munich. You’ll be someone who is determined to get great results and has our customers very best interests at their core, and because you already love our industry, you’ll take pride in helping everyone you work with. As you’re used to working with booking software and delighting your guests, you’re already halfway there to being our next Customer Success Superhero!
Working from our new Munich office right in the City Centre, you'll be responsible for all aspects of support to Guestline’s growing collection of wonderful hoteliers. As an multichannel team this support is provided 365 days a year ensuring that our customers always have someone there to guide them when in need. And as a go-to member of our brilliant Support Team you’ll have the knowledge and customer service talents to support both our customers and our Guestliners with any queries you’re faced with.
The ideal candidate should have held a reservations or front office position within the hotel industry or have recently completed a hospitality focused degree. Previous working knowledge of reservation software is a plus.
Additional skills that would be beneficial
At Guestline, we craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world, our users interact with our software in many areas of their working day and we’re here to make their lives more enjoyable, more productive and to help them provide a better service to their guests. It’s this relationship that we help build between Hotels and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.
Our diverse team is filled with bold, ambitious, and creative minds, spread across five countries, we’ve quickly grown to over 200 people. As a 25-year-old company with deep and long-standing relationships, our history guides us and gives us great position in the market, but it’s our innovation and international expansion that will keep us successful.
Our growth has been fuelled by investment from Riverside PE, a leading US Private Equity firm who have a strong track record in supporting disruptive ambitious businesses to become market leaders.
What we can offer
We offer a great and international place to work including an attractive benefits package depending your experience.
The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Guestline are made up of broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Guestline, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Guestline has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.